Most businesses lose calls they never hear about. The line was busy, the desk was empty, it was lunch, it was after six — and the caller rang the next number on the list instead.
IVRSmart answers every call with a menu, sends it to whoever can actually help, records it, and turns every call nobody picked up into a name on a call-back list with a person against it.
IVR & call management
IVR menus
"Press 1 for appointments" — multi-level menus with a recorded or typed greeting, changed from the browser whenever the business changes.
Call routing
Round robin, by department, by time of day, or back to the agent the caller spoke to last time.
Agents on any phone
Calls ring on the team's own mobiles or desk phones. No exchange to install and no hardware to buy.
Call recording
Every call recorded, with the caller told so, and searchable by number, agent and date.
Missed-call follow-up
A WhatsApp or SMS goes to the caller at once, and the call lands on a call-back list with a name against it.
Live reports
Calls waiting, answered and missed, by hour and by person — as it happens, and month by month.
The same foundation as DentaSmart
Our dental platform is the one that has been in daily use the longest, and this is built on what it taught us: roles that mean something, backups that have been restored at least once, and an owner who can export their data whenever they like.
WhatsApp follow-up Call recording
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Want this for your own place?
Tell us how the work runs today. We will come back with what it would take, in writing, so you can compare it with anyone else.