Refund & payment policy

How we bill, how to cancel, and exactly when a refund is due — written plainly, so there is nothing to discover later.

Last updated: September 2026

This policy covers every payment made to DS Technology, trading as DS Cyberspace — software subscriptions, one-off setup charges and custom development alike. It forms part of our terms & conditions.

1. Subscriptions and billing

Software is licensed by subscription, monthly or annually, charged in advance for the period ahead. The first invoice is raised when your account goes live; each one after it on the same date of the cycle.

A subscription renews automatically until you cancel, so your system does not stop working on a date you forgot. Prices are quoted in Indian Rupees and exclude GST unless the quotation says otherwise. If a price changes, we tell you at least one full billing cycle before it applies to you.

2. Setup, migration and custom work

One-off work — installation, data migration from your old system, training, and anything built specifically for you — is quoted separately and invoiced against the milestones in that quotation. It is not part of the subscription, and cancelling a subscription does not refund it.

3. If an invoice is late

Your system keeps running for 15 days past the due date. We will remind you during that time rather than let it lapse quietly.

After the grace period, access is paused. Being paused does not delete anything. Your data sits exactly where it was and comes back the moment the account is settled. If the account stays unpaid, the data is kept for a further 90 days — you can still ask for a full export in that window — and is deleted after it.

4. How to cancel

Email mydstechnology@gmail.com from the address the account is registered to, at least 7 days before your next billing date. We will confirm in writing; if you have not had a confirmation, assume it has not reached us and call.

Cancellation takes effect at the end of the cycle you have already paid for. You keep full use of the software until then, and we will help you take a complete export of your data before it closes — at no charge. Your records are yours; we do not hold them hostage to a dispute.

5. When a refund is due

We would rather refund an unhappy client than argue with one. A refund is due when:

You cancel within 7 days of a new subscription and have not moved your live data into it — refunded in full.
You were charged twice for the same period, or charged after a cancellation we had confirmed — refunded in full, and we will usually spot it before you do.
We cannot deliver commissioned work, or we withdraw from it — refunded in full for the part not delivered.
A fault on our side makes your system unusable for a prolonged period and we cannot fix it — refunded pro rata for the time lost.

6. When a refund is not due

Equally plainly:

The unused remainder of a period after you cancel mid-cycle. You keep the service to the end of it instead.
Setup, migration, training or custom development that has already been delivered and accepted.
An account suspended for breach of the terms.
Time lost to your own internet, power, hardware or device failure.
Third-party charges already spent on your behalf — WhatsApp and SMS credits, payment-gateway fees, domain and certificate costs.
A change of mind about a feature the software was never said to have. Ask us before you buy, and if we have promised something we cannot do, clause 5 applies.

7. How a refund is paid

Write to mydstechnology@gmail.com with your invoice number and what went wrong. We will respond within 7 working days with a yes, a no and the reason, or a question.

An approved refund goes back to the original payment method within 10 working days. How long your bank then takes is up to your bank. Gateway charges already deducted on the original payment are not always recoverable by us, and where they are not, they are deducted from the refund — we will tell you the exact figure before we process it.

8. Chargebacks

If something looks wrong on an invoice, please tell us before you tell your bank. A chargeback freezes the account while it is investigated, which helps nobody; a phone call usually settles it the same day.

9. Changes to this policy

We may revise this policy, and the date at the top changes when we do. A revision applies to payments made after it — never retrospectively to one you have already made.

10. Contact

Billing questions go to mydstechnology@gmail.com, Mon–Sat, 10:00 am – 7:00 pm IST.